Privacy Policy for Raw Glass from Carleton Place, Ontario

Privacy Policy

Effective Date: August 11, 2026

Last Updated: August 11, 2026

Raw Glass Inc. (“Raw Glass,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and commercial data collected through our website (rawglass.ca) and our trade distribution operations.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, request commercial quotes, schedule field measurements, submit architectural drawings or blueprints, or communicate with our team from our Carleton Place facility.

1. Scope of This Policy

Raw Glass Inc. is an architectural glass fabricator, distributor, and installation specialist serving commercial glazing contractors, property managers, original equipment manufacturers (OEMs), residential clients, and regional trade partners across the Ottawa Valley and Eastern Ontario.

This policy applies to information collected through:

• Our website (rawglass.ca).
• Direct communications (phone, email, or in-person inquiries at our 140 Industrial Ave facility).
• Estimating, quote request forms, field measurement appointments, and blueprint/CAD file submissions.

2. Information We Collect

We collect information necessary to process commercial and residential orders, schedule on-site services, evaluate technical project specifications, handle logistics, and maintain trade relationships.

A. Information You Provide Directly

• Contact & Business Identifiers: Full name, company or business name, physical address, site location address, telephone number, and professional email address.
• Commercial & Estimating Data: Project specifications, dimensions, architectural blueprints, CAD/DWG files, product inquiries (e.g., UL-certified fire-rated glass, laminated panels, elevator cab glass, custom mirrors, railings), and site delivery or access instructions.
• Payment & Procurement Information: Business billing details, credit card information, trade account references, and transaction histories required to fulfill supply or installation orders.

B. Information Collected Automatically

When you visit our website, standard web analytics tools may automatically collect basic, non-identifying technical data, including:

• IP address, browser type, device details, operating system, pages viewed, and referral URLs.
• Operational cookies used to ensure site performance, basic functionality, and contact form security.

3. How We Use Your Information

We use the collected information strictly for legitimate commercial, trade supply, and installation operations, including:

• Estimating & Quotation: Reviewing submitted dimensions, CAD files, or project blueprints to provide accurate B2B and residential quotes and technical specifications.
• Field Services: Scheduling and executing on-site field measurements, consultations, and professional installations across the Ottawa Valley.
• Order Fulfillment & Logistics: Fabricating, handling, and delivering architectural glass orders to your shop, facility, or job site.
• Client Communication: Responding to inquiries regarding lead times, product specs (such as Schott Pyran Platinum F certifications), or order status updates.
• Business Operations: Processing invoices, managing trade accounts, maintaining commercial records, and optimizing our website’s technical performance.

4. Disclosure & Sharing of Information

We do not sell, rent, or trade your personal or business information to third parties.

We only disclose information in limited circumstances relevant to commercial operations and legal compliance:

• Freight & Delivery Partners: Sharing necessary delivery addresses, contact names, and site logistics details with regional carriers or freight handlers to fulfill orders.
• Technical Service Providers: Sharing data with trusted IT infrastructure, web hosting, or software vendors who assist in operating our website and secure file intake systems (subject to confidentiality obligations).
• Legal & Compliance Requirements: If required to do so by applicable Canadian federal or Ontario provincial laws, court orders, or governmental regulations.

5. Blueprint & Technical Data Protection

We recognize that trade blueprints, architectural drawings, and CAD uploads often contain proprietary project data. Technical files submitted through our contact forms or email channels are accessed strictly by our internal estimation, fabrication, and installation teams to evaluate order feasibility and pricing. They are stored securely and are never shared publicly or used for unauthorized secondary purposes.

6. Cookies and Tracking Technologies

Our website may use standard cookies to ensure web forms function smoothly and to gather basic, aggregated usage analytics. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Disabling cookies may affect the performance of certain interactive features on our site, such as quote intake forms.

7. Data Security and Retention

We implement reasonable physical, technical, and administrative safeguards appropriate to the sensitivity of the information under our control. While we strive to protect your business information, no internet transmission or electronic storage method is guaranteed 100% secure.

We retain personal and commercial business information only as long as necessary to fulfill the operational purposes for which it was collected, or as required by legal, accounting, and tax obligations in Ontario.

8. Compliance with Canadian Privacy Laws

Raw Glass Inc. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. Under PIPEDA, you have the right to:

• Access the personal information we hold about you or your commercial account.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent to our use of your information (subject to contractual or legal limitations).

9. Third-Party Web Links

Our website may contain links to external manufacturer resources or technical compliance guides (such as fire-rated glass certification registries). We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our trade operations, legal obligations, or technical systems. The updated version will be indicated by the “Last Updated” date at the top of this page.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your technical data, please contact us:

Raw Glass Inc. 140 Industrial Ave. Unit 3

Carleton Place, ON K7C 3T2

Phone: 613-257-7515

Email: sales@rawglass.ca

Operational Hours: Monday – Friday: 7:30 AM – 3:30 PM

We don’t cut corners – just glass.