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Privacy Policy

Effective date: March 23, 2026

Raw Glass (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our business.

What this policy covers

This policy applies to information you provide when you contact us by phone or email for inquiries, quotes, and service requests.

Information we collect

Because we don’t use website contact forms, booking tools, analytics, pixels, or embedded maps, the main way we receive information is when you contact us directly. The information we may collect includes:

• Contact details you choose to provide (such as your name, phone number, email address)
• Project details (such as what you need—laminated glass, fire-rated glass, showers, railings, mirrors—measurements, preferences, photos you email, timelines)
• Location details you choose to share (such as a jobsite address or the city/area you’re located in, for example Carleton Place, Ottawa, Kanata, Perth, and Smiths Falls)

How we use your information

We use your information to:

• Respond to inquiries and provide estimates
• Communicate about products, specifications, scheduling, and installation/service details
• Provide customer support and updates related to your request

What we don’t do

• We do not sell your personal information.
• We do not use website analytics tools (such as GA4).
• We do not use advertising pixels or behavioral tracking.
• We do not use embedded maps or online booking/CRM tools on the website.

Sharing your information

We only share personal information when it’s necessary to deliver the service you requested (for example, coordinating an installation or service work). We do not share your information for advertising purposes.

How we protect your information

We take reasonable steps to protect the information you provide and limit access to those who need it to respond to your request or deliver services.

How long we keep your information

We keep contact and project information only as long as needed to respond to your inquiry, provide services, maintain business records, and meet legal or operational requirements.

Your choices

You can contact us to:

• Request access to the information you’ve provided
• Ask us to correct inaccurate information
• Ask us to delete your information (where deletion is reasonable and permitted by applicable requirements)

Contact us

To ask questions about this Privacy Policy or request changes to your information, contact us:

Raw Glass
Phone: (613) 257-7515
Email: (Use the email address listed on our website)

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.